Honestly, this service is unacceptable

<p>I have wasted countless hours, days and airtime on a them. Firstly, when the accident occurred, I called the "helpline" number immediately, they sent a tow truck driver and told me to call back on monday as the accident occurred over the weekend so the claims department will not be operating till then. Fine, I then contact their call center on modayand they tell me my my car is still yet to be assessed at the assessment center so they just wanted a detailed explanation of how the accident occured, of which I gave. The next day I called them again and the said my car is a write-off and therefore a full investigation will have to be performed, after explaining myself again I accepted as he estimated it will take 3 days and by monday he should be done and submit his report. But Friday and the whole weekend passes by with no response nor a status update on proceedings. I called on Monday and was told they still waiting for the assessment report, I call again on Wednesday afternoon and they tell me the assessment was done they now busy with the validation process. every day i call them and they tell me different stories its been 4 weeks no one has ever called me from thier side every time its me calling the and get nothing from them.infact i waist my airtime on hearing different excusses everyday .</p> <p>Honestly, this service is unacceptable. I do not have a courtesy car therefore I am struggling to get to work everyday. I paid my premiums on time without any hiccups so I do not understand the delay when I have to claim. I really wanted to be insured by you again on my new car but now this service nightmare i dont think i will ever take budget as my insurance ever again ..</p> <p> </p>