SL
Sonja L

1 reviews | Active since Mar 2009

03 Oct 2023, 15:20

Home Assist Benefit non-existent to Comprehensive Car Insurance Owners

How do you get Home Assist?

When you take out Budget Third-Party, Fire and Theft, Comprehensive Vehicle, Motorcycle, 4x4, Building, or Home Contents Insurance we’ll include Budget’s Assist Benefits. This benefit is automatically included with your policy, so make sure to read up about it and keep the details on hand for when the emergency strikes. I have comprehensive car insurance through Budget Insurance. I am in need of a plumber for Home Assist and contacted Budget. After 10 minutes I was told you need a home owners insurance but they advertising the below!

How do you get Home Assist? When you take out Budget Third-Party, Fire and Theft, Comprehensive Vehicle, Motorcycle, 4x4, Building, or Home Contents Insurance we’ll include Budget’s Assist Benefits. This benefit is automatically included with your policy.

The benefit covers the cost of a call-out fee and one hour’s labour for: Plumbers: This is someone who fits and repairs the pipes, fittings, and other apparatus of water supply, sanitation, or heating systems. These are the guys you call when your pipes are leaking, your drains are blocked, or you come home to a burst geyser.

This is not the case and be aware that this is a huge advertising loophole used to get customers to sign up for comprehensive car insurance with promises that do not materialize. Very unhappy car insurance customer!

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Replies (1)
Budget Insurance
Budget Insurance's reply03 Oct 2023, 15:30
Official
Hi Sonja, 

That is concerning to hear, and we would like to apologize for the service and experience. 


Kind Regards, 
The Budget Team