Hi There, I would really commend Alisha from your retentions department

Hi There, I would really commend Alisha from your retentions department. I called last week to enquire about my policy. This morning I received a call from Cheryl to confirm details. I indicated that I was considering cancelling and she put me through to Alisha who provided logical facts and exceptional arguments as to why I should remain with budget. As part of a retentions team she is incredible. I am sure that she saves more clients than she cancels. This employee is a gem and if I had a team that was in retentions I would like more people like her. She is to be commended for her efforts. Naturally she has retained me.