DB
Darren B
1 reviews | Active since Oct 2015
16 Oct 2015, 11:13
Haven't been able to claim
A month ago I sent an email to the claims division, got an automated response that I would be contacted shortly, nothing. I then used the call the centre, after struggling for while (about 20 minutes) the operator told me the server was down and would contact me back, nothing. So for the past month I am paying premuims for insurance I am unable to use.
Helpful (0)
Replies (1)0
Replies (1)
Budget Insurance's replyOfficial
16 Oct 2015, 12:22Hello bouwerdarren,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate the fact that you were not contacted back, and address the matter on an internal basis.
We have arranged with the Value Added Claims team to make contact with you in order to register a claim.
Please accept our sincere apologies for the inconvenience this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate the fact that you were not contacted back, and address the matter on an internal basis.
We have arranged with the Value Added Claims team to make contact with you in order to register a claim.
Please accept our sincere apologies for the inconvenience this has caused.
Regards,
The Budget Insurance Team.
Budget Insurance's reply16 Oct 2015, 12:22
Official
Hello bouwerdarren,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate the fact that you were not contacted back, and address the matter on an internal basis.
We have arranged with the Value Added Claims team to make contact with you in order to register a claim.
Please accept our sincere apologies for the inconvenience this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will investigate the fact that you were not contacted back, and address the matter on an internal basis.
We have arranged with the Value Added Claims team to make contact with you in order to register a claim.
Please accept our sincere apologies for the inconvenience this has caused.
Regards,
The Budget Insurance Team.