1 reviews | Active since Mar 2020
Have not received statement in a year and does not phone on time.
I have been in contact with Lerato Motloutsi regarding updating my residential and postal address with you, as well as trying to find out why I have not received any statements monthly. I asked him to call me back at 15:30 however he did not. Then I get this email claiming: "Please note that we have tried to call you on ...., on a number of occasions, unfortunately without any success. Having an opportunity to speak to you is important to us so please call us on ***".
Please phone me before 10:30 this morning so that I can sort this out.
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist who contacted you, we confirm that we do not send monthly statements, but we will gladly email you the policy document that confirms the monthly premium.
As agreed, kindly revert with the correct physical address in order for us to amend your policy accordingly.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist who contacted you, we confirm that we do not send monthly statements, but we will gladly email you the policy document that confirms the monthly premium.
As agreed, kindly revert with the correct physical address in order for us to amend your policy accordingly.
Kind Regards,
The Budget Insurance Team.
Update:
We confirm that the address has been changed accordingly and confirm that this matter has been resolved.
Kind Regards,
The Budget Insurance Team.
Update:
We confirm that the address has been changed accordingly and confirm that this matter has been resolved.
Kind Regards,
The Budget Insurance Team.