"Go-slow' or just incompetence?"

Almost two months after my car accident, I have still not had a resolution or payment. The call centre drags on, half an hour can elapse with their hold music and the promise to return the call seldom happens.

Emails go unanswered while agents go on leave and claims are just put asside for their return. Emails sent, but not acknowledged, then 'lost', but later retrieved until the next agent asks for the same stuff again. Its just a delaying tactic to prevent settling claims.

After paying R500 a month for two years, budget insurance are valuing my bakkie at R38 000 and thus have written the bakkie off as their ridiculous repair cost was over R55 000 (Double my other quotes). They have now proposed giving me back the wreck for R24 000 and then a cash playout (less EXCESS) of R8000 with which I can repair my bakkie. I have been forced to accept this nominal payout, but they now cant seem to finalise the claim. I dont know if its a "go slow' or just incompetence", but this has been very badly handled.

My second uphauling experience with BUDGET INSURANCE in a decade.

POLN: CLM:01