KM
KEKETSO M
1 reviews | Active since Jun 2018
08 Dec 2023, 10:37
Frustrating Experience with Budget Warranty Claims
I recently attempted to file a claim with Budget Warranty, and the experience was incredibly frustrating. Despite the company deducting fees before my salary was even paid (forcing me to adjust payment dates), the process of putting in a claim proved to be nearly impossible. Spending 2 hours on hold with no alternative options is simply insane. The lack of efficient customer service is disappointing and needs improvement.
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Replies (2)
Budget Insurance's replyOfficial
08 Dec 2023, 10:38Hi KEKETSO,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply08 Dec 2023, 10:38
Official
Hi KEKETSO,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
KM
KEKETSO M's updateReviewer Update
20 Dec 2023, 16:32I am writing to express my deep concern and frustration regarding the unattended claim I registered on December 11th, 2023. Despite your automated email response promising a resolution within 24 hours, it has been nine days, and there has been no outcome.
Numerous attempts to follow up via phone calls have gone unanswered, leaving me in the dark about the status of my claim. Furthermore, all emails sent have not been attended to within the specified turnaround time. This lack of communication is not only inconvenient but also poses a significant risk to my safety, as the condition of my car is likely to deteriorate further. Meaning this Festive season I still need to continue using a faulty car.
I implore you to treat this matter with the urgency it deserves. I chose your company with the expectation of prompt and efficient service, and the current situation has fallen far short of that standard. I kindly request immediate attention to my claim and a timely resolution to avoid any further inconvenience and potential safety hazards.
KM
KEKETSO M's update20 Dec 2023, 16:32
Reviewer Update
I am writing to express my deep concern and frustration regarding the unattended claim I registered on December 11th, 2023. Despite your automated email response promising a resolution within 24 hours, it has been nine days, and there has been no outcome.
Numerous attempts to follow up via phone calls have gone unanswered, leaving me in the dark about the status of my claim. Furthermore, all emails sent have not been attended to within the specified turnaround time. This lack of communication is not only inconvenient but also poses a significant risk to my safety, as the condition of my car is likely to deteriorate further. Meaning this Festive season I still need to continue using a faulty car.
I implore you to treat this matter with the urgency it deserves. I chose your company with the expectation of prompt and efficient service, and the current situation has fallen far short of that standard. I kindly request immediate attention to my claim and a timely resolution to avoid any further inconvenience and potential safety hazards.