Frustrating Claim Experience - Not Like-for-Like Replacement

Very disappointed with Budget Insurance. I claimed for my HP Pavilion x360 (2-in-1, touchscreen, pen, backlit keyboard) but was given a far inferior replacement. I made it clear the model lacked key features & was not a like-for-like, yet was pressured to accept it as the ‘final offer.’

The only positive was Sade, who was patient and professional. Sadly, the company failed to deliver on its promises and left me very dissatisfied. I cannot recommend them based on this experience.