Frustrated client

I'm not happy at all with how you run your accounts. As a client I'm now so inconvenienced because of a premium debit on a wrong date. I haven't made any debit changes but to my surprise your debit order has already gone through before the scheduled date.

I'm now stuck in foreign province, don't have petrol to drive back home. What one must expect on my schedule date now that the money is gone before?

This is so wrong. I'm now stranded, frustrated with my family in a different province,don't know how to travel back home.