Frustrated and traumatized client

<p>Yesterday (7/4/2017) at 13:20 at Langa robots, my left front window was smashed by two unknown guys. I then opened a case at Elsies police station. I called Budget insurance at 16:06 to report the incident. A lady promised to call back on my cellphone to save my airtime which she never did. By the time I called I got an answering machine explaining the operating hours. 8/4/2017 after 10am I called again and I was told I can only fix my window at Glassfit. Before I was even done with my claim the phone was dropped. I then received an message from Glatfit stating the claim wjth reference number. I explained to the consultant I already took my car to PG glass. The frustration of leaving my car with a broken window over night and that I had to wait for operating hours traumatized me even more. That for me was very insensitive. </p>