Frustrated!!

Dear Budget<br> <br> Really not sure where to go to from here, it is now almost a month and after numerous calls (check your phone records to confirm) and having spoken to at least 4 different people including a manager there is still no resolution.<br> <br> All I need is a few simple answers to enable me to make up my mind and finalise this claim.<br> <br> Please note that I have been waiting for a call from the assessor for over 2 weeks and for an answer to a very simple contractual question regarding disclosure - is this too much to ask - I look forward to (hopefully) hearing from someone.