********** policy updates via undelivered emails

Im Totally unhappy with this insurance. took policy 12 September 2017, with windscreen cover.

today i called them to lodge a claim for my cracked windscreen, and they now tell me that i have excess of R975.00 in terms of the email sent to me on the 27th of April 2018.

with all those emails they send monthly, this information was never received. i asked the agent, who is obviously not their faulyt, to send me the same email on my personal email and my work email, i never received that email even today.

now the question is, if you can call me and spend over an hour giving a quote to take my money, should there not be more focus on ensuring that the product im paying for is not as the dy i took and agreed to pay for it?

this is totally pathetic, ridiculous and unacceptable. i rather move to another insurance that will respect me as a paying customer.