********** insurance

A few months back I realised a debit order on my account which I had reversed. I then got a call from an agent who said I took an accidental plan policy telephonically. I knew non of this and the lady said recordings will be listened to and I will get a call within 7 days. Weeks went by and every time I try to contact the ***** department my airtime gets finished as I always have to relay my story to the customer service urgent and hope they will refer mr to the right dept timeously if not the wrong one. I called again during last week and spoke to Swazi. She said she will refer to the agent dealing with my quiet and will call back soon, that was around 16:10 but never called. She called last Saturday but I could attend to her and asked she call later, 45-60 minutes but she never called back. Funny though because the debit is still effected. Someone please put an end to this madness, the debit an refund my money now. Tired of this lacklustre **** of so-called service. Now I wonder, if indeed I took this policy, just how long will it take to pay out the eagerly awaited money