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Item: Budget Insurance
Rating: 1
Author: anathi M

THINK TWICE BEFORE TAKING A POLICY WITH BUDGET INSURANCE: I have been with them from the start when i purchased my polo and my premium is R778, 28 December 2018 i added the shortfall cover and premium for the shortfall is R181 so they promised to combined it with the other amount end of January and they failed to do that now all of a sudden yesterday 25 February i was debited twice for the shortfall that was already added in my premium and the premium is extra with R5 ON TOP OT THAT they deducted for the shortfall again separate.

i need my refund as a matter of urgency THIS INSURANCE IS *********** EVER SINCE I LEFT DISCOVERY AND JOINED THEM ITS EITHER THEY DON'T SUBMIT THE DEBIT ORDER OR THEY DOUBLE DEBIT ME,WHAT KIND OF INSURANCE IS THIS *****ING FORM ITS OWN CUSTOMERS? CAN I GET MY REFUND BEFORE THE END OF THE DAY TODAY.

Helpful (0)

Replies (5)

Budget Insurance's replyOfficial

26 Feb 2019, 07:54

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Insurance Team

Best regards,

Budget Insurance's reply26 Feb 2019, 07:54

Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Insurance Team

Best regards,

anathi M's updateReviewer Update

26 Feb 2019, 08:39

WHAT ON EARTH ARE THEY DOING IN THIS INSURANCE COMPANY,CAN YOU BELIEVE THAT THEY CALLED ME TO TELL ME THAT MY POLICY WAS REVIEWED IN JANUARY TO CHECK THEY EXACT AMOUNT I'M SUPPOSE TO BE PAYING,IN OTHER WORDS THEY GAVE ME THE WRONG PREMIUM SO ALL I NEED IS MY R186 REFUND NOTHING MORE.

anathi M's update26 Feb 2019, 08:39

Reviewer Update

Budget Insurance's replyOfficial

27 Feb 2019, 14:18

Dear Anathi

Kindly be advised that we have received confirmation from Management that your concerns have been addressed.

Kind Regards
The Budget Team

Best regards,

Budget Insurance's reply27 Feb 2019, 14:18

Official

Dear Anathi

Kindly be advised that we have received confirmation from Management that your concerns have been addressed.

Kind Regards
The Budget Team

Best regards,

anathi M's updateReviewer Update

28 Feb 2019, 19:24

Good day My concern has been addressed and R90.38 was paid back to my account on the 26th of February as per agreement. HOWEVER ON THE 28TH OF FEBRUARY BUDGET REFUNDED THE R181.36 FOR THE SHORTFALL COVER FOR MY VEHICLE I DON'T KNOW WHY AND I'M VERY CONFUSED AND TIRED OF ALL THIS ,CAN SOMEBODY HELP ME THIS IS TOO MUCH FOR ME NOW I CANT DEAL WITH IT ANY MORE ,IM REAL FED-UP. BECAUSE THE SHORTFALL COVER PREMIUM HAS NOTHING TO DO WITH THE MAIN PREMIUM AMOUNT THAT WAS INCREASED WITHOUT ME BEING INFORMED.

anathi M's update28 Feb 2019, 19:24

Reviewer Update

anathi M's updateReviewer Update

28 Feb 2019, 19:35

THIS IS SO INCONVENIENCING ,NOW I HAVE TO DEAL WITH THIS UNNECESSARY COMPLAINS THAT CAN BE AVOIDED

anathi M's update28 Feb 2019, 19:35

Reviewer Update

THIS IS SO INCONVENIENCING ,NOW I HAVE TO DEAL WITH THIS UNNECESSARY COMPLAINS THAT CAN BE AVOIDED