FORMAL COMPLAINT: Unprofessional Roadside Assistance – Case ***

To First4U Customer Care & Budget Insurance Management, I am writing to lodge a formal complaint regarding the sub-standard and dangerous roadside assistance service provided to me today under Case ***. The conduct of the dispatched technicians was extremely unprofessional and posed a direct safety risk: 1. Vehicle Registration Mismatch: The vehicle that arrived did not match the registration details provided in my dispatch notification. 2. Rushed and Unprofessional Conduct: The technicians rushed the jump-start process, openly instructing each other to "close the car and make her sign so we can go," without conducting any safety or battery health verification. 3. Safety Hazard (Unlatched Bonnet): The technicians failed to properly secure my vehicle's bonnet before rushing off. I was forced to pull over and latch the bonnet myself as I was preparing to drive. 4. Check Engine Light Triggered: Following their abrupt jump-start procedure, my dashboard is now displaying a Check Engine warning light. As a paying customer who relies on your emergency roadside cover, I am deeply disappointed by this lack of care and safety standards. I request that this matter be investigated, that appropriate action be taken against the contracted service provider, and that a formal response be provided to my case