Formal complaint

What's a Poor service service I received on my first claim with budget, I was treated so bad in such a way that I regret why I change my previous insurance.

Poor communication, lack of knowledge from the people I was dealing with. For me to get feedback I had to phone them if not no communication. Assessors quotations not corresponding for same parts that they replacing. Claims failed to contact the incident driver now had to answer for damages that happened while I was not driving. Assessor was *********** poor communication skills. To date I don't know what is going on with the claim as the assessor is trying to get my vehicle removed off cover because I challenged him regarding his quotation. Since they said they cannot do the repairs I want you guys to buy the parts at that price IL find the repairer. I wonder what would have happened if my vehicle was written off. I didn't know that for the claim to be finalized I had to go from pillar to post. If one can explain the quotation done by Ryan Subramoney and the other one done by tshepo Thiba with deferent prices hense part sourcer is Neels Roestorff. If what I went though is what all clients go through that means I weak because I find it hard to believe all of this. They has been a fight in every step of the claim to pass. I had to waste money calling doing follow up hense I'm the client. Incident happen last year before Christmas but the claim is still not finalized.