First claim gone wrong

I claimed for my windscreen and the claim was approved...2 weeks later it started raining I than realized that the wrong windscreen was installed as this one didn't have sensors and my original one did...i called glass fit centurion and they said that the insurance approved the one without sensors. I called budget and told them my problem and than asked the consultant to call me back as my airtime was now depicted she said she will and confirmed my number....I am still waiting for the call 24 hours later. This is my first claim with budget and I'm now worried if they fail to repair windscreen wat about major damages how can I now trust them? Worried