First claim gone horrible

<p>i had a claim with budget and i was disapointed on how my claim was handled. what really worries me is that there was no compassion dealing with me. Tarique was the agent that was handling my claimed he did not bother to update me on the progress of the claim, day in day out i had to call in to find out on the progress of the claim. My car was taken for more than a month for repaires, i have made it clear to the insurer that i have not taken out the option of a courtesy car so it will be a bit of a struggle without it. with putting that to light i though the process will take less than a month to sort out. After all this eventually when i got my car i was given long list by the panelbeaters that got compiled by the mechanics out of the ten parts that needed to be repaired only 4 was attended to, the assesor overlooked the rest saying they not damaged but then if that was the case why did the mechanic point them out I asked about my flasher light why was is not picked up that it fell off he quickly dismissed me and told the panelbeaters to order one for me. I pay my premiums monthly and on time, i fail to understand why insurer would ignore my claim an not fully repair my car like how i full pay my premiums and fully paid my excess. do i still stay on with Budget insurance?</p>