NM
Nonhlanhla M

1 reviews | Active since Apr 2023

08 Aug 2023, 13:28

Finally Paid for shortfall by budget after a 2 year court battle!

I've finally been paid for my shorfall cover by budget insurance after almost a 2 year battle of delaying tactics. My Golf 7 had sunroof and leather seats from the factory which upon the claim, were viewed as ''extras'' and exempted from indemnity. They interpreted wording to suit their whims. They put me through debt and a lot of pain and suffering for 2 years. I'm so grateful to my very relentless attorney who faught this matter tooth and nail. It became less about the money and more about justice because we trust our insurers to be there for us in our time of need and not to cheat us. Please beware if you're covered by them. Ensure that u seek clarity on the wording and have everything on record because they're ****s!

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Replies (2)
Budget Insurance
Budget Insurance's reply08 Aug 2023, 13:30
Official
Hi Nonhlanhla, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Kind Regards, 
The Budget Team
NM
Nonhlanhla M's update08 Aug 2023, 13:50
Reviewer Update
Pity the apology cannot erase my debt, nor relieve me of the hardships i've endured. I had been a loyal client through for half a decade. Just do justice to your clients. The clause 8 and 13 on exclusions on the policy schedule should be interpreted correctly and not used to abuse loyal clients like I was. My car was brand new and had ''factory'' extras yet budget ******** me. Treat your clients right. They trust you. I wonder what will happen to that trusting cluent who may not have the resources and the time to battle you in court for years and years. Who will take care of them?