Finalisation of claim taking forever

I have just proved it myself that budget insurance only pays out when it suits them & their name says it all. That is why government is after insurance companies like this one & demolise the license. I was in accident on the 27th of January & sustained severe head with arm injuries, claim was logged with budget but & its been two full weeks now but have not yet received final outcome of the claim. All i get is the excuses ie medical report havent been received or we still need to understand how the accident happened. who is suppose to push the hospital for medical report? obviosly not me becasuse i do not need it for now. as for the accident i tried to give all the info i remember on the accident but there are still those irritating questions as to speed was driving, measurement when it overtuned etc . is this the way of trying to move away from paying the claim? can i get feedback before Friday 16th Feb 2018 otherwise i will take this matter to either lawyers or Ombudsman to resolve on my behalf. i am very much dissapointed with Budget insurance & it is not the business i can refer someone to join.