FAST TO TAKE MY MONEY, BUT SLOW TO DELIVER A SERVICE

<p>On 16 June I heard an explosive sound and water started coming through my bathroom light. I assumed my geyser burst and I phoned Budget to register a claim. I spoke to Thulane Maseko who tok down the details and registered the claim from me. I asked him when the plumber would come to my house, and he said before the end of the day. This morning I phoned again as the plumber didnt show and I have been without hot water for 20 hours. When I was put through to the claims dept, I was informed the claim was never given through by Thulane Maseko. The claim had to be registered. I was also informed my co-payment would be R1650, while Thulane said it would be R1550. </p> <p> </p> <p>I find this level of service unacceptable. I have been a client of Budget for a good couple of years without claiming. Before being insured with Budget, I was insured with sister company Dial Direct. I pay almost R2000pm on insurance, but when I need assistance my claim is not regustered ir handed to the correct department. This is unacceptable.</p> <p> </p> <p>Thulane is definitely not suitable for this profession if he is still working under supervision (why did the supervisor) not follow up on this???) and not giving claims through. Giving out the wrong information on co-payments is also unacceptable.</p> <p> </p> <p>Dealing with Budget has left me with a bitter taste in my mouth. I think the time has come for me to look for an insurer who cares about me, and not only about my money!!!!</p>