Failure tolog my call and promises to call back ne

hi I have tried countless times for help to log a claim for a cellphone damage. I have been trying to log a claim since the end of December 2015 I tried in Jan 2016 a few times and all that happens is I am put on hold for over an hour and then told there is no one to help at the added values department.This is ********* to take money monthly for the insurance but when the customer tries to get a hold of you there is no help or the customer is met with poor service. today I called again via the complaints department they took my details and then the guy said that he can't find any record of my policy.<br> <br> It seems like Budget wasting time so that the claim period lapses. Please if you are not planning on paying please let me know so that I can move on with my life and not bother you again.