MM
Masechaba M
1 reviews | Active since Sept 2024
10 Sept 2024, 09:20
Failure to process claim
The person helping me keeps asking me for the same documents for my claim. Even after I have sent them. Delaying the claim process even more. I am so frustrated. When I call they say that (that same person) will contact me. The contact that she will make is to ask for the same documents and then delay the process even more. I’m at a loss as what to do now. Not happy.
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Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
10 Sept 2024, 09:21Hi Masechaba,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply10 Sept 2024, 09:21
Official
Hi Masechaba,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
MM
Masechaba M's updateReviewer Update
10 Sept 2024, 09:40Thank you.
MM
Masechaba M's update10 Sept 2024, 09:40
Reviewer Update
Thank you.