FAILURE TO ATTEND TO CUSTOMER INSURANCE CLAIM BY BUDGET AGENT SAM BERGSTEDT. LACK OF SERVICE DELIVER, APPALING CUSTOMER SERVICE

I HAD THE WORST EXPERIENCE WITH BUDGET HOME CONTENT INSURANCE WHILE COMMUNICATING WITH A SAM BERGSTEDT WHO WAS VERY DISMISSIVE AND INSENSITIVE THROUGHOUT THE ENTIRE ODEAL.

we had experienced a power outage for three day in my area during the month of November 2025. When the electricity came back we discovered that our double door Samsung fridge was malfunctioning such that the digits on the fridge were flickering. We immediately lodge a claim with BUDGET INSURANCE(HIME CONTENT). A lady name Portia Maake who was very sweet and efficient, she understood the sensitivity of my situation and expedited the claim best she could. She informed me that my claim was successful and they had selected the supplier for the fridge. However there was one LOP document which was outstanding which delayed due to technical issues which she was aware of. She Unfortunately had to go on leave before the finalisation of the claim and by the time the document was sent to her, she was already on leave.

SAM BERGSTEDT a day after Portia went on leave sent me an urgent email saying my claim had been temporarily rejected due to an outstanding document (the same document I had communicated to Portia that I was having technical issues with sending). I then immediately response to SAM that I had been experiencing technical issues bit the document had already been sent. I further requested that the matter be finalized urgently because we have been without a fridge for a month during the festive season when we need it the most. This is now the second week and I have not revieved a word from Sam. When I call BUDGET she is never available when I asked for her. Yet the notes on the system show that she acknowledged reciept of my document. However, she is failing to take any action on my matter to ensure its finalisation. Her or anyone from budget have not called me or cared to update me on the status of my claim. I have been kept in limbo for the past several weeks. When I call, the phone at Claims rings for hours with no one answering.

I have never been so heartbroken in my hour of need by an insurance I have been loyaly paying without missing a single installment. I am dissapointed at the poor customer service, IT IS APPALLING what insurances put us through in our desperate time of need.

ALL I NEED IS FOR THEM TO FINALISE MY CLAIM AND SEND A SUPPLIER TO DELIVER MY FRIDGE AS PORTIA INFORMED ME IN THE BEGINNING OF DECEMBER 2025!!!

Regardd, Disgruntled BUDGET insurance Customer.