Failing to take ownership of a quotation

My husband called Budget on 2 January to cancel our insurance and was transferred to Herman Fourie at Conversations. Lo and behold he gave a fantastic quote and convinced my husband to stay with Budget. He said that he will call my husband on Monday the 4th with confirmation of cover and send all documents.<br> So Monday went by and we called the call center many times thereafter. A Client Relationship Manager called my husband about this and confirmed that he will get Herman to call my husband and have the issue rectified. No call back done when we are supposed to have cover. You guys say that the calls are recorded, please listen to the call and call us back with confirmation of cover. You cannot blame the system for glitches as at the time of the call- my husband agreed to the additional cover and cost for insurance. It would be great if a knowledgeable person takes ownership of t his request. please listen to the call. It was on 2 January between 13:30 and 15:00.