1 reviews | Active since Feb 2015
FAILED PROMISE to get a SALE
I am very disappointed with the service I have received from Nelly the Sales consultant and her Manager. Upon doing my insurance quote I was promised that my insurance monthly payment will be adjusted to R615.45, and that the matter has been escalated to Nelly's Manager for adjustment. I have heard NO feedback regarding this matter. I had to call in every time to follow up and I get nowhere. The last consultant i spoke this morning was really nice and she had to re-escalate the query to the Manager. This type of service is horrific, and myself being in the Customer Service and Client Service industry for more that 20 years, I am disgusted. I expect the matter to be sorted out today as the debit order is going off tomorrow.
If I do not receive satisfactory feedback I am NOT asking for the red carpet or a throne, I am just expecting my query to be resolved and that I get debited the correct amount, if you cannot resolve this today PLEASE CANCEL MY POLICY IMMEDIATELY and I will go with a different insurance company!!!
I have received a call from the Manager to apologise for the inconvenience and trouble this has caused me. She assured me that the matter will get resolved and will keep me informed of progress. I will wait for final feedback before reviewing my post.
I have received a call from the Manager to apologise for the inconvenience and trouble this has caused me. She assured me that the matter will get resolved and will keep me informed of progress. I will wait for final feedback before reviewing my post.