Extremely rude

I am looking for insurance and got budget insurance to contact me. My concern were it is a bit steep, instead of negotiating or showing me reasons why it would benefit me, he was aggressive and rude in his approach. He exact words were \...no that is really cheap because your profile doesn't look right.."and \""...if you are mentioning that company it means you know nothing about insurance...\"". Even after I told him I wasn't happy with his approach he didn't apologise."""