Extremely Poor Service – Car Not Fixed for Months After Accident

On 19 December 2025, I was involved in an accident where I unfortunately crashed into an animal. The incident caused damage to my car, and I was unable to continue to my destination. I contacted Budget Insurance for assistance, and they arranged for my vehicle to be taken in for repairs. However, since that date, my car has still not been fully repaired. I have been calling weekly to request updates on the status of my vehicle, but unfortunately no one seems to be responding or providing any meaningful feedback on my case. I also paid a very large excess amount, yet despite this, my vehicle remains unrepaired months later. This situation has caused major inconvenience in my daily life. I currently have no transport and have been walking to work and other destinations because I have not received any assistance or alternative solutions. What makes this even more frustrating is that my car is brand new, and the type of damage it sustained should not reasonably take more than a week to repair. This situation has also affected my family life, as I am unable to take my child to school due to the lack of transport. I am extremely disappointed with the service from Budget Insurance, and I hope this review will finally lead to someone taking responsibility for my case and resolving the matter urgently.