Extremely Poor Service and Panel Beater Issues

I have had a consistently frustrating experience with Budget Insurance, particularly regarding vehicle repairs. Over multiple claims since 2019, I have encountered:

Repairs done poorly or incorrectly by allocated panel beaters.

Lost or ****** vehicle parts (e.g., spare wheels).

Panel beaters breaking additional parts during repairs (mirrors, radios, seats).

Budget Insurance showing little to no interest in resolving these issues, often siding with the panel beaters instead of supporting me as their client.

When I requested cash settlements and used my own trusted panel beaters, I never experienced these problems. It is clear that Budget’s system of assigning panel beaters repeatedly fails to protect clients and ensure quality repairs.

I am extremely disappointed with the lack of accountability and support, and I am still waiting for a fair resolution regarding my most recent claim.