Extremely Poor Customer Service and Claims Handling Process.

Dear Hello Peter,

I am writing to express my utter disappointment and frustration with Budget Motor Warranty's claims handling process. I have been waiting for authorization for my mechanical breakdown for over two weeks, and the lack of communication is appalling.

My repairer has made numerous calls to the person handling my claim, but they are never available. I have also lodged a complaint with their complaints department, which has been a useless exercise.

Climbing Kilimanjaro would be a better option than dealing with this company. Their customer service is pathetic, and their claims handling process is beyond appalling.

I hope you can assist me in resolving this matter, as I am at my wit's end.

Sincerely,