Extremely Poor Communication and Unfulfilled Commitments on My Claim

Item: Budget Insurance
Rating: 1
Author: Given K

I am highly disappointed with the service I’ve received from Budget Insurance regarding my motor vehicle claim logged on 27 October 2025. Today is 16 November 2025, and I have still not received a single update.

Senior Claims Agent JP Jonker committed to giving me feedback by 11 November 2025, which never happened. I called on the same day to follow up, and he promised feedback again by 14 November 2025. I even sent an email confirming our discussion, which has not been acknowledged. Despite all these commitments, 14 November came and went with no update whatsoever.

This level of service is completely unacceptable. The lack of communication, missed deadlines, and unresponsiveness show a serious disregard for customers and their time. I expected far better from Budget Insurance.

I need urgent feedback on my claim and a clear explanation for these delays. Budget Insurance, please do better.

Helpful (0)

Replies (2)

Budget Insurance's replyOfficial

16 Nov 2025, 18:57

Hi Given Khoza

We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.

Kind Regards,

The Budget Insurance Team

Budget Insurance's reply16 Nov 2025, 18:57

Official

Hi Given Khoza

We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.

Kind Regards,

The Budget Insurance Team

Given K's updateReviewer Update

18 Nov 2025, 18:11

It's been 48 hours still waiting for contact from budget Insurance with no luck. I have had no response from your team or your complaints department. I require escalation to a senior claims manager immediately.

Given K's update18 Nov 2025, 18:11

Reviewer Update