Extremely poor and unprofessional service

<p>I am extremely dissapointed with the service that budget offers. I had an accident and submitted a claim with them in November. I have experienced and am still experiencing problems with them. So this is my story...</p> <p> </p> <p>i had an accident on the 24th of November, the car was towed away from the scene to renew-it Sandton by budget insurance because it was not in a drivable condition as the left wheel was damaged. I submitted a claim with the insurance on the same day and received confirmation sms.</p> <p> </p> <p>An assesment was done and the claim was approved on 30th November and on 1st of December i received confirmation that the vehicle will be repaired by Renew it Greenstone. At this point, i thought everything is in order and will probably get my car by the 23rd of December.</p> <p> </p> <p>I waited for almost two weeks and did not get any update regarding my car, thats when i decided to call and find out what the status of the repair was. To my surprise, both the insurance and the repair centre did not know where my car was. After the whole drama, they eventually located the car and the was towed to Greenstone repair center on the 12th of December.</p> <p> </p> <p>I will probably not talk about only 4 days extension on the rental vehicle after being delayed for two weeks. There is a lot to complain about....so fast forward to 18 January.... i received a call from the repair center letting me know that the car was ready to be collected on the 19th. I could however not collect the car because of some commitments, so i went in today, 20th January.</p> <p> </p> <p>Upon arrival at the repair centre, not only was the car not ready to be collected immediately but the had also not replaced the damaged tire but had used my spare tyre instead. They put the damaged tyre as the spare and the tyre is flat. the cherry on top, the car still had some pen writings on it and we had to point out to them some panels that are not aligned correctly.</p> <p> </p> <p>I could not collect the car, so i called budget insurance immediately to lodge a complaint regarding this. All the help i could get was we will try to contact the assessor so they can give you feedback. I asked since this delay is no longer my problem can they at least organise a courtesy car until the issues are sorted, but i could not get any help.</p> <p> </p> <p>I have paid my premiums religiously and have been patient for the past two months! but the only time i ask for them to compansate for the delay caused, all i get is we will give you feedback. Its now more than 4 hours later but they havent given me any feedback! and i do not have any transport </p> <p> </p> <p> </p>