Extremely Frustrated and Disappointed

I am writing this email with so much disbelieve at the horrible service that I have received thus far from Renew it Greenstone which was chosen by Budget Insurance to repair my vehicle.

I logged a call with Budget insurance on the 21st of December 2023 under the claim number..... and was advised that the call was assigned to renew it greenstone, my vehicle stood in my garage till the 9th of January 2024 as a result of the panel beaters not operation during the course of the festive season, I was then advised to drive my vehicle to renew it greenstone having had advised that the burnet was also damaged. I almost got into an accident as the burnet hit my windscreen whilst driving as a result of it being damaged.

My Life was placed at risk as a result of negligence from the panel beaters, my Vehicle has since been at renew it greenstone parked at the very back of the premises amongst the 100 cars that haven't been attended to.

A curtesy car was arranged for me as I was in desperate need of a vehicle, I was advised that the vehicle can only be provided for 30 days and it is scheduled to return on Monday the 12th of February, I have driven to the panel beaters on two occasions as a result of not getting any feedback. The last time I was there was on Monday the 5th of February only to be advised that the ETA for the parts for my vehicle is the 24th of February, I then proceeded to call Budget Insurance as the Curtesy car would have to return before any repairs are done on my vehicle and unfortunately I could not get the name of the lady I spoke to who advised that I would get a call from Budget Insurance's curtesy car division regarding another curtsey car and to date I haven't received a call.

I have had to call myself today and spoke to a lady by the name of Patience Duma who advised that the turnaround time for a call from your Curtesy car division is 48 hours, information I was not advised of when I made the first call, and proceeded to make me hold for a lengthy period of time without giving me any reassurance of her still being on the other line. I have read the numerous horrible customer experiences regarding renew it greenstone and I would assume that Budget Insurance is aware of the complaints on regarding customer's cars being repaired after a period of three months. why then would an organization as big as Budget Insurance refer its clients to such an *********** panel beater further to that why would you have a curtsey car available to a client for only 30 days? I as your client didn't pick renew it greenstone as a fit panel beater to fix my vehicle why then should i suffer whilst paying a monthly premium for a service i believed would be worth my while. i cannot go on without a vehicle for three months i need my vehicle.