Extremely Disappointed with Budget Insurance – Poor Service and No Accountability

I’m extremely disappointed with the way Budget Insurance has handled our claim. It’s been over a month since my mother had her vehicle returned—repairs that we had to pay for out of our own pocket—and we are still waiting on the R9,500 owed to us.

Yesterday, both myself and my mothercalled Budget for a follow-up. We were told the file is still open because they "can’t get hold of the third-party company." That’s unacceptable, especially considering I managed to reach the third party myself on the first attempt. We've provided every document and detail requested, yet Budget claims there’s nothing they can do right now. They then proceeded to say we will need to wait 3 months due to the value of the claim, why would we need to wait 3 months if you have the drivers name, company, driver details and vehicle.

What’s worse is the complete lack of empathy shown during our interactions. My mother, who works for Discovery (another insurance company), knows exactly how these processes should work. Instead of receiving support, she was made to feel like she was the problem and rudely spoken to.

This has left her financially strained and emotionally exhausted. Budget Insurance has proven unreliable, unresponsive, and unprofessional in handling this claim. We expected better—and frankly, customers deserve better. Think twice before trusting them with your peace of mind.

I would like to request that the proven call log of your company making the calls is shown to us as prof of doing your part otherwise we will forward this to Ombudsman and other legal teams as this has been deemed unprofessional and ridiculous. Case number ***9.