Extremely disappointed

<p>I am thus far extremely disappointed with the service received .My dog damaged my garage door and I called into claim then was told that Budget does not cover damage by animals but then I referred the consultant to their website that says so then she referred me to my policy document which says that they do cover damage caused by impact which is what happened as my dog impacted the garage door and made a huge hole then after getting very technical I advised a manager that I just called in before I logged the claim and I asked I general question to see if it would be covered and the consultant advised yes the manager then said he would call me back after they tried to trace the call then they called me back to say that they cannot find the call then on the 13th called from my cell number at 11:33 AM again after been told this to ask the same question and again the consultant advised that it would be covered the incident occurred 11/07/16 and my door is not fixed if anything gets ****** I’ll be putting in another claim for theft again also if I do not have positive feedback by Friday 15/07/2016 I will be escalating this to the Ombudsman as you guys seem to be changing your policy interpretation to your liking or your sales agents are not trained well enough because I keep getting different information.</p> <p>I must however say that the manager and consultant were very helpfull its the process not your people :)</p>