SM
Sipho M
1 reviews | Active since May 2024
23 Apr 2026, 09:28
EXTREMELY BAD SERVICES BY BUDGET INSURANCE. AND ITS GETTING WORSE EVERY TIMES.
R3 329.34 is what I pay Budget Insurance each month. I submitted a claim and received no feedback; I had to complain just to get feedback. The answer is, "Tomorrow, tomorrow, tomorrow, etc." On my last approved claim, I had to buy parts (sensors & lights) that they refused to pay for because they were not seen during the WhatsApp pictures inspections.
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Replies (2)
Budget Insurance's replyOfficial
23 Apr 2026, 09:40Good day Sipho,
We sincerely apologise for the frustration and inconvenience caused by the delays and the ongoing back-and-forth communication you experienced.
This is not the standard of service we aim to deliver, and we fully acknowledge how disappointing this experience has been.
This is not the standard of service we aim to deliver, and we fully acknowledge how disappointing this experience has been.
Concerns around delayed feedback and unclear communication are taken very seriously. As a result, this matter has been escalated to a Claims Manager for attention to ensure that the service shortcomings you highlighted are addressed appropriately going forward.
We appreciate you taking the time to share your experience.
Your feedback is valuable and helps us identify gaps where we need to do better.
Kind regards,
The Budget Insurance team
The Budget Insurance team
Budget Insurance's reply23 Apr 2026, 09:40
Official
Good day Sipho,
We sincerely apologise for the frustration and inconvenience caused by the delays and the ongoing back-and-forth communication you experienced.
This is not the standard of service we aim to deliver, and we fully acknowledge how disappointing this experience has been.
This is not the standard of service we aim to deliver, and we fully acknowledge how disappointing this experience has been.
Concerns around delayed feedback and unclear communication are taken very seriously. As a result, this matter has been escalated to a Claims Manager for attention to ensure that the service shortcomings you highlighted are addressed appropriately going forward.
We appreciate you taking the time to share your experience.
Your feedback is valuable and helps us identify gaps where we need to do better.
Kind regards,
The Budget Insurance team
The Budget Insurance team
SM
Sipho M's updateReviewer Update
01 May 2026, 22:10This nothing
SM
Sipho M's update01 May 2026, 22:10
Reviewer Update
This nothing