Extremely bad service from Budget Insurance.

I'm utterly disappointed at Budget Insurance. They don't treat their customers fairly. My car went in for an assessment on the 21st of March 2026, up until now they've been giving me the run around. They don't call, I had to be the one calling for a follow up on the progress of the car. I was told that my car was at Hunters Retreat with the assessors and that Patients would give me a call. Patience never called. My car was asssed as though it was involved in an accident yet it had water damage. I had repeatedly told them what happened. Nobody apologized for the delay, or inconvenience caused instead I was left stranded, without a courtesy car. Days later, Patience called and told me that my car has been written off and that they will check the market value of the car and follow through with a claim. She was rude as she vaguely explained the rental car prices and possible delivery prices yet nothing on the courtesy car. I should have been offered a courtesy car from the moment my car went in for assessment. I spent a lot of money traveling to work, using public transport yet I have insurance that's supposed to cover such inconveniences. It took them weeks to tell me that they'd also payout money that was meant for a courtesy car. They sent me documents of change of ownership without properly explaining in writing the processes. I was scared that I'd lose my car because there was no proof validating what they had to do in return after signing off the change of ownership. It took a nice gentleman by the name of Fahiem, he called me and explained every detail of the claim and sent me a clear breakdown of the costs and proof of why I'm changing the ownership of the car.