Extreme Disappointment and Lack of Support – ***/1

Hello,

My name is Miss S’buko Zuma, and I am a policyholder with Budget Insurance. My vehicle was taken in on Friday morning, and a claim (#***/1) was filed. It has now been over a week, and I have yet to receive any communication from you or anyone at Budget Insurance regarding the status of my claim.

Despite calling every single day, I have been left in the dark. While I initially understood the delay due to the long weekend, the continued lack of contact is absolutely unacceptable. To make matters worse, I have been without a vehicle this entire time, and I was only able to request a courtesy car after your assessment of—adding further inconvenience to an already highly distressing situation.

Now, I am being told over the phone that my car may be written off or is in the process of being written off—yet again, with no formal communication, no clarity on the process, and no idea where I stand. What is the point of paying for insurance if, when I need it most, I am left begging for the most basic support and updates?

I have repeatedly advised that my usual contact number ***) is unavailable and provided alternative numbers *** / ***) to reach me. Despite this, no one has bothered to call.

At this point, I demand answers to the following:

What is the current status of my claim?

What are the next steps required by you and myself, and when will this be finalised?

Why has there been no written communication or documentation provided, despite it being over 96 hours (4 working days)?

This entire experience has been deeply unsettling and far from the support I was promised when I took out this policy. I expected Budget Insurance to be there when I needed you—instead, I have been met with neglect, poor communication, and utter disregard for my situation as a loyal customer.

I expect an urgent response with clear, actionable answers. This delay and lack of transparency are inexcusable, and I will be escalating this matter further if I do not receive immediate resolution.

Sincerely, Miss S’buko Zuma *** / ***