KM
Kgatho M
1 reviews | Active since Nov 2010
15 Feb 2016, 09:29
Excess Increased Double the previous stated amount
Am really disappointed at the level of service given by Budget insurance, I've been with them for a year there are annual increases , which am aware it happens every year. I was intrigued to find that the excess was increased to double the initial amount when I started with the insurance. What's worse was I found out through an email
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Budget Insurance's replyOfficial
15 Feb 2016, 11:05Hello mamakoko,
Thank you for bringing this matter to our attention.
We understand that contact has since been established with our retentions team as well as customer relations.
We acknowledge the importance of communication especially around premiums and increases. We are reviewing the process in it's entirety as we understand the impact.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We understand that contact has since been established with our retentions team as well as customer relations.
We acknowledge the importance of communication especially around premiums and increases. We are reviewing the process in it's entirety as we understand the impact.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply15 Feb 2016, 11:05
Official
Hello mamakoko,
Thank you for bringing this matter to our attention.
We understand that contact has since been established with our retentions team as well as customer relations.
We acknowledge the importance of communication especially around premiums and increases. We are reviewing the process in it's entirety as we understand the impact.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We understand that contact has since been established with our retentions team as well as customer relations.
We acknowledge the importance of communication especially around premiums and increases. We are reviewing the process in it's entirety as we understand the impact.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team