1 reviews | Active since Aug 2016
Excess Fee Budget Insurance
Dear Hellopeter
It is with a sad heart that I have to expose Budget Insurance on behalf of my mother Pearl Emerald Zeeman, who is a pensioner and has been paying insurance with Budget Insurance for 10 years. On the 05/12/2025 a vehicle drove into her causing damage to he Vehicle by a 3rd party. Budget insurance has been given all the information relating to the accident. Budget Insurance expects her to pay R7,000.00 excess fee, and yet the driver who drove into her should be held liable for the excess fee not my mom Pearl Zeeman, as all relevant information was given to them.
Budget Insurance is still sitting with her vehicle expecting a R7,000.00 excess fee from a pensioner who has been paying insurance for 10 years and this being the first claim, since she has the vehicle.
I feel the driver who caused this accident should be held liable for the excess fee or Budget should waiver the excess fee after paying so long insurance clearly it has made up for a new car.
Vehicle information at Budget: Reg No.: CA378098, Nissan, Engin No. K7MF71OUJ48694.
It is now more then a month and she is still waiting for her vehicle to be repaired and Budget should be claiming excess fee from the 3rd party of which they have all information of.
Hellopeter please assist urgently my mom is a pensioner and has never claimed from B8dget this is broad daylight *******.
You can contact myself *** for any relevant information
Claim Information ***
Thanking you in advance hellopeter Nicola Millward
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
This is exactly what the response is from Budget when calling them. They rather tell my mom to contact their legal department. Why pay 10 years insurance and you asking the client to do all the work and pay excess fee knowing she is a pensioner. The vehicle is with Legend Auto in Cape Town, Budget Insurance is suppose to have dealt with this allong time ago and this is really unfair towards my mom, so when Legend Auto now release the vehicle she has to come up with R7,000.00 of which is no cost to her but the driver who drone into her or Budget must take responsibility as they are not doing their work for us as the consumers.
Hellopeter please asssist my mom has been without a vehicle since then.
Regards,
Nicola
This is exactly what the response is from Budget when calling them. They rather tell my mom to contact their legal department. Why pay 10 years insurance and you asking the client to do all the work and pay excess fee knowing she is a pensioner. The vehicle is with Legend Auto in Cape Town, Budget Insurance is suppose to have dealt with this allong time ago and this is really unfair towards my mom, so when Legend Auto now release the vehicle she has to come up with R7,000.00 of which is no cost to her but the driver who drone into her or Budget must take responsibility as they are not doing their work for us as the consumers.
Hellopeter please asssist my mom has been without a vehicle since then.
Regards,
Nicola