LS
LUNGILE S

1 reviews | Active since Nov 2015

06 Nov 2015, 14:29

EXCELLENT SERVICE EXPERIENCED

Good day<br> <br> I'd like to take this opportunity and appreciate such warm and excellent service experienced when I took my car for an assessment to Budget Insurance 'Durban Assessment Centre'after on the date it was due after I had an accident. I must say I was feeling so down, annoyed and irritated looking at my car like that. <br> <br> Julius went an extra mile to ensure that he found out how I was doing, understood my emotions and immediately ensured that as much as he's doing his job asking all the required questions, he also showed that he cares and is concerned and wanted to make me forget about it and feel better.<br> <br> I honestly walked out feeling much better. He managed to get this whole odeal out of my head.<br> <br> Much appreciated Julius, this is what I call great customer service experince.<br> <br> Warm regards<br> <br> Lungile Sibisi

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Replies (1)
Budget Insurance
Budget Insurance's reply11 Nov 2015, 11:16
Official
Hello Lungi Sibisi12,

We thank you for sharing you experience with us in this forum.

We are so sorry to hear about your accident, we understand it is not easy and can be very emotional, but, we are very pleased to learn that Julius assisted you and showed his consideration towards your emotional state.

It will give us great pleasure in sharing your heartfelt compliment with Julius and the rest of his team.

Once again, thank you for your positive feedback.

Regards,
The Budget Insurance Team.