AC
Arnold C

1 reviews | Active since Dec 2021

15 Dec 2021, 15:01

Excellent customer service from Budget Insurance

My car was ****** on the 30th of October 2021, i made all the effort to get assistance from Tracker, but the car was never recovered. I made an online claim, that was also followed up with a call. I writing because i have received nothing, but excellent service. Each time i would have a call drop for whatever reason they would call back. The insurance did their investigation and I met a very helpful fellow named Robbie Mentz. Azeezah Vallie then explained the rest of the process in which they had to pay the bank, but i expressed my concern that i needed a car and she referred me to Gerald i hope am right about the name who speedily organised the replacement car with the dealership. The story does not end there, three days after receiving the car i was involved in accident with a truck. I called Budget whilst I was at the scene of the accident and they assisted me and had car towed. As I write the car is being repaired. I am writing this review because of the excellent service that i received from the team at budget. I spoke to so many people in the call centre, and WhatsApps and they were all just wonderful. Thank you Budget insurance.

Arnold Chikwenya

0
Replies (1)
Budget Insurance
Budget Insurance's reply15 Dec 2021, 16:04
Official
Hi  Arnold,

Thank you so much for sharing your service experience with us on this platform, we are pleased to hear this.

We will also share your feedback with the mentioned consultants and their teams, we are sure they will appreciate it. 

Enjoy your day!

Kind Regards,
The Budget Team.