Excellent customer service

I called yesterday to cancel my policy as another insurance has offered me less than what i was paying ,spoke to Nomfundo Mkwa**** one of the sales agent.. she provided me with excellent service and also gave me a best offer as she also made me understand what benefits were not added on the offer the other company gave me and what Budget is also giving me , i ended up not cancelling as the person i was speaking to knew her product and also was willing enough to explain and also quoted me a better offer .. 10/10 best customer service