LF
Lesley F

1 reviews | Active since Aug 2016

17 Aug 2016, 13:36

Excellent customer service

<p>I recently registered a claim with Budget Insurance (my first claim). The overall experience was rather disappointing. I expected to be updated about the progress of my claim, but instead I had to continuously do follow-ups myself.</p> <p>When Keagan Mohammed became aware of my dissatisfaction, he took it on himself to ensure that I walked away a happy customer. He truly turned my approach of Budget from unhappy to very impressed.</p> <p>Well done Keagan! You are professional, efficient, exceptionally helpful and friendly.</p> <p>Any insurance company will be blessed with an asset like you on their team!</p> <p>Once again thank you for the great service :)</p>

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Replies (1)
Budget Insurance
Budget Insurance's reply17 Aug 2016, 14:10
Official

We are very pleased to hear about service you received from Keagan.

We will be delighted to convey your kind words to him. Its always great to receive such positive feedback. Thank you for taking the time to post this compliment.

We will also ensure to look into the lack of feedback aspect and ensure that it is accordingly addressed.

Have an awesome day further.

Kind Regards

The Budget Team