1 reviews | Active since May 2016
Even After Cancellation of the Insurance, debit order is still run
<p>I opted for the vehicle maintenance plan from Budget Insurance, while I did that I was told it was tied to the insurance policy. If I cancel the policy the maintenance plan will also be canceled. When I sold my car and called to cancel the policy and asked that will the maintenance plan be also canceled, I was told I need to ask for that separately to the innovations department?</p> <p> </p> <p>I had a separate call for that, and I was told that it was canceled and I will receive an SMS regarding the cancellation, and I am yet to receive the SMS. And the debit order is still run every month.</p> <p> </p> <p>I asked to cancel that again over the phone, I was told that it has been canceled. And I still see the debit on my account for the VEHMAINT.</p> <p> </p> <p>1. False promises by Telesure people about tied up with policy.</p> <p>2. Upon cancellation, of the maintenance plan over a separate phone call, it is still not canceled since past 3 months.</p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we have informed our Value Added Department about your complaint, you will be contacted by one of the team managers during the course of this morning.
We are really sorry about the inconvenience caused, we are sure we will be able to resolve this matter.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we have informed our Value Added Department about your complaint, you will be contacted by one of the team managers during the course of this morning.
We are really sorry about the inconvenience caused, we are sure we will be able to resolve this matter.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with one of our Customer Relation Specialists, we confirm that the Value Added policy has been cancelled and a refund has been authorised. We have sent you electronic communication to confirm the above.
Thank you so much for your understanding herein and you are welcome to contact our Customer Relation Specialist should you need assistance in the future.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with one of our Customer Relation Specialists, we confirm that the Value Added policy has been cancelled and a refund has been authorised. We have sent you electronic communication to confirm the above.
Thank you so much for your understanding herein and you are welcome to contact our Customer Relation Specialist should you need assistance in the future.
Kind Regards,
The Budget Insurance Team.
Thank you for your kind attention. I am happy that it was closed within a week.
When you bring it to the notice of the team watching over this website, it works, but calling customer helpline is like falling on deaf ears. I would recommend that it should not always have to take the hello peter route.
Thank you for your kind attention. I am happy that it was closed within a week.
When you bring it to the notice of the team watching over this website, it works, but calling customer helpline is like falling on deaf ears. I would recommend that it should not always have to take the hello peter route.