Dragging the case , Ignoring the Facts , Not Communicating The Progress

I had an accident on 24-03-2019, I called budget insurance and they sent a towing company and I was told that my car is un-drivable. Police came to take the statement. The towing company told me that they need a truck to tow my car cause its an automatic, as I was leaving the scene of an accident there was no truck, but the car was being pushed to the yellow lane side to make way for other cars. Monday morning, I put a claim with the insurance company, and they told me that they will get back to me in 7 days to tell me the report of the assessment. 7 days did not make sense for just and assessment. I asked them why that long and he they said the car still needs to be moved from a certain location to their storage. It still did not make sense, so I checked my tracker and the car was already at Rivonia where is was intended to be. And to my surprise the car was driven there not towed. Informed the Insurance company about this, and they kept on insisting that the car is un-drivable – I told them I have Proof that it is drivable, and I have Proof that it was not towed. The consultant started coming up with reasons for why its reporting that it was driven but they were very weak, I asked for the contacts of the guy who will do the assessment and contacted him. He told me he is done with the assessment (which I was never informed by the insurance company) and confirmed that my car is drivable. The problem I have with them is that they are not communicating well on what is happening, and they are literally trying to TAKE TIME with this case (like its on purpose), and I need the car fixed I don’t have another one. And when I give them facts, they brush them off and come up with stories. The consultant who is supposed to be helping me but not listening to the facts I’m providing is Kavish Singh