CE
Craig E
1 reviews | Active since Jun 2014
15 Dec 2025, 08:45
Don't make promises you cant keep
Wife made an accident on Friday morning, did all the nessary on Friday morning as well like the AR number and reporting it to budget etc..... The person who logged the claim advised that I would be contacted for assessment within 24 hours, I am still waiting. My issue is that its festive and pannel shops will close soon and therefore my car might not be fixed this year if the wheel is turning so slow. I need this to be sorted ASAP.
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Replies (2)
Budget Insurance's replyOfficial
15 Dec 2025, 08:45Hi Craig,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply15 Dec 2025, 08:45
Official
Hi Craig,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
CE
Craig E's updateReviewer Update
17 Dec 2025, 10:29Still waiting for someone to call me back. I eventually called in and spoke to an agent who then told me that she could not find any of the claim details and we would need to redo the claim, then I asked to speak to a manager and he could suddenly find the details. He told me that the claim was logged incorrect as you guys did not know that I still had the car, note that I told this to the original claim person. Now you guys send me an email saying 'reminder that there is an assessment due today' but with no instruction on it. I called in again now and the lady said that the claims department is busy? They will call me back? I am really having a horrible customer experience and I just want my car sorted. I have logged a complaint with the Ombudsman for short-term insurance.
CE
Craig E's update17 Dec 2025, 10:29
Reviewer Update
Still waiting for someone to call me back. I eventually called in and spoke to an agent who then told me that she could not find any of the claim details and we would need to redo the claim, then I asked to speak to a manager and he could suddenly find the details. He told me that the claim was logged incorrect as you guys did not know that I still had the car, note that I told this to the original claim person. Now you guys send me an email saying 'reminder that there is an assessment due today' but with no instruction on it. I called in again now and the lady said that the claims department is busy? They will call me back? I am really having a horrible customer experience and I just want my car sorted. I have logged a complaint with the Ombudsman for short-term insurance.