1 reviews | Active since Apr 2019
Dont know who to blame because both companies has poor services
On the 15 April2019 i did complain about budget for their bad services and they was vey quick to help me and i was satisfied with there service after a long fight with them.But it seems to me it started all over again.After my vehicle was repaired at Tekton Panelbeaters in Paarl they contact me to fetch my vehicle and when i came there Rusdien informed me somethings wrong with my car because its automatic when you put the car in drive the front wheel was spinning and when you reverse it do the same so he told me that he s not gona give it to me like that he gonna send it to Audi in paarl because he said to me that the oil in the gearbox is low.After that i wait again 2 days for my car.After 2 days i collect my vehicle and when i drove it away there i heard a strange noise so i go back imediately,they put the car on the lift to check where does the noise came from and it was found that the bracket of the intercooler s cracked so they fix it but while the car was in the air on the lift the oil start drippinp out somewhere between the gearbox and engin and i ask the people who assist me but whats going on and they cant answer me and manager Mr.Hennie Delport were also standing there.Then i left from the panelbeaters .Later on while driving i heard a strange noise coming from the gearbox when i drove slowly or when i take my foot of the petrol so i go back to them because they said i must come back if there is any problem so i go back to tekton when i got there i explain to them and they listen to my car i dont know if that person is a qualified mechenic or what but he told me the noise came the back of the gearbox.I also take that same guy with me in the to listen to the noise while i was driving.They then take the car to Audi on the 28 May2019.During that week i fone Audi where they inform me that something is wrong with the gearbox but i told him but the car was then with them and when it came back the oil leak out.So the guy at Audi told me he must send a report to tekton and all that.Then i fone tekton where they told me that they did get the report yet and they wait for Rusdien because he has thr last say ok fine i fone them several times afterwards but it seems to me that they were lying to me so i told them i want to speak to the manager Hennie Delport where he told me he gona fone Rusdien he will call me back what never happen i have to fone them what a pain.Later that day i fone him again i told him you should have fone me back but he didnt ok so he told me that they did recieve the report they send it fir Budget i must contact them.Again i has to use my airtime and time to fone them, after several minutes for holding the line or to explain to differant people i spoke to a Dorothy where i explain to her everything again from A to Z so she told me that she will tell one of the acesors must call me back.Same day a very helpfull and understandble person call me back Russel where i also explain to him same story and he told me he did recieve the report from Audi and he will discuss it to his manager who will fone me back the nextday but he did not. So i fone Russel again today monday 2019-06-10 where he told me that he will talk his manager and he must call me back unsuccessful he did not.And i must use my car because im going on holiday my place is already been book and pay with what im going i dont know.Previously i should have rent me a vehicle out of my pocket because i did not have a courtesy car.So now my question s how do you move a vehicle in a panelbeatershop from one bay to another bay to work on a vehicle if the wheels is spinning? I dont know .how do they send a vehicle to a specilze workshop to fix the problem but when it come back the oil leak out but they did test it how to yu hand over a vehicle if you test it but afterwards there are problems i dont know realy im sick and tired of everything lies and empty promises from people you as a client are suppose to trust to fix your vehicle like it was before the accident without any problems.But when it come back it worse i dint know who to believe anymore my vehicle is at Audi for 2 weeks now i must struggle but you must pay every month you premium for this kind of service .like i said im sick and tited of this if i dont get my vehicle by Thursday then i must go to the public media maybe that will help.????
Kindly be advised that we have escalated your concerns to our Assessing Management Team who will contact you during the course of the day regarding the way forward.
Please accept our sincere apologies for all the frustration caused.
Kind Regards
The Budget Team
Kindly be advised that we have escalated your concerns to our Assessing Management Team who will contact you during the course of the day regarding the way forward.
Please accept our sincere apologies for all the frustration caused.
Kind Regards
The Budget Team
