EJ
Eileen J

1 reviews | Active since Nov 2016

16 Feb 2023, 09:16

Don't insure with Budget!!!!! They never lose and you paying them for nothing!

I think we should have a zero star for this lot. So power surges have affected a few of my appliances.....I was told no to the kettle after their technical team told me on site that it was due to a power surge, I was told my TV is fine and I have yet to check that....then yes to my fridge....replacement value they sat is 6000.....we paid close to 9000 a couple of years ago. But her is the stinker....they deduct 2500...excess and 1600 additional excess as it was a power surge....so 3100 excess minus the value they say...and they want the old fridge because it not economical to repair How?????? I would rather take that payout and try and fix my fridge as I cannot buy a fridge with the payment minus the excess? You guys are pathetic!!!

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Replies (1)
Budget Insurance
Budget Insurance's reply16 Feb 2023, 09:17
Official
Hi Eileen, that is concerning to hear, and we would like to apologize for the service and experience. Our team will be in contact with you to discuss your concerns. Kind Regards, The Budget Team