AA
Alexis A

1 reviews | Active since Nov 2017

21 Nov 2017, 13:03

Don't care

<p>I am so disappointed in Budget. I submitted a building claim last week already and they are still "waiting" for the assessment report. I called the plumbers and they sent the report the same day. I keep calling and have been sitting without water for days now. Do they call back, no, do they get a manager involved, since there is obviously a problem, no? Total disgust in the "service" being given.</p>

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Replies (3)
Budget Insurance
Budget Insurance's reply23 Nov 2017, 14:22
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply23 Nov 2017, 15:13
Official

Update:

One of our Customer Relation Specialists contacted you without success and a message was left on your voice mail.

Our claims team is giving the matter their utmost attention and will also provide you with urgent feedback.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply24 Nov 2017, 16:06
Official

Update:

We are pleased that this matter has been resolved and apologise for any frustration this has caused.

Kind Regards,
The Budget Insurance Team.